Automatisation WhatsApp avec n8n : gestion du service client

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  "name": "Automate Your Customer Service With WhatsApp Business Cloud & Asana",
  "tags": [],
  "nodes": [
    {
      "id": "9d2a824a-6344-499e-a28a-454cf27b18e1",
      "name": "n8n Form Trigger",
      "type": "n8n-nodes-base.formTrigger",
      "position": [
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      "webhookId": "15e05cd5-c58d-4bf2-8358-f0cd1917334f",
      "parameters": {
        "path": "15e05cd5-c58d-4bf2-8358-f0cd1917334f",
        "options": {},
        "formTitle": "Contact Us!",
        "formFields": {
          "values": [
            {
              "fieldLabel": "Whats is your Name?",
              "requiredField": true
            },
            {
              "fieldType": "number",
              "fieldLabel": "What is your Phone Number?",
              "requiredField": true
            },
            {
              "fieldLabel": "What is your problem?",
              "requiredField": true
            }
          ]
        }
      },
      "typeVersion": 2
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    {
      "id": "ac7cca4a-e42b-4eaa-bd8b-121c27b4f976",
      "name": "WhatsApp Business Cloud",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
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      "parameters": {
        "textBody": "=Hello {{ $json[\"Whats is your Name?\"] }},\n\nThank you for filling out the contact form.\nOur customer support team will get back to you as soon as possible.",
        "operation": "send",
        "phoneNumberId": "YOUR_PHONE_NUMBER",
        "additionalFields": {},
        "recipientPhoneNumber": "=+{{ $json['What is your Phone Number?'] }}"
      },
      "typeVersion": 1
    },
    {
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      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      "parameters": {
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        "content": "## Setup\n**Create and integrate your form**\n- You can use n8n native form or services like Typeform and integrate with them.\n- If you rename the phone number field, you also have to change this in the \"WhatsApp Business Cloud\" node \n- If you let people enter their phone number in another format (e.g. text) you may need to add in additional data transformation nodes\n\n**Add your WhatsApp Business Cloud credentials & your phone number**\n- Go into the \"WhatsApp Business Cloud\" node and add your credentials\n- Replace the placeholder by your WhatsApp Business Cloud phone number\n\n**Change the text body to your liking**\n- The text body right now is a confirmation of. contact form. You can change that to your liking & use-case.\n\n**Add your Asana credentials & add your workspace ID**\n- Go into the \"Asana\" node and add your credentials\n- Replace the placeholder by your Asana workspace ID"
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      "parameters": {
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        "content": "## Data input\n**Form submissions**\n\nThe default way to get your data into this workflow is a n8n-native form submission. \n\nTechnically you could also change it in a way that you get your data out of another form submission service, if you already have one in place, like Typeform or similar.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "71310c11-bb13-4b97-a183-da9a5e0ee007",
      "name": "Asana",
      "type": "n8n-nodes-base.asana",
      "position": [
        800,
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      ],
      "parameters": {
        "name": "=Support Ticket -  {{ $json.submittedAt }}",
        "workspace": "YOUR_WORKSPACE_ID",
        "otherProperties": {
          "notes": "={{ $json['What is your problem?'] }}"
        }
      },
      "typeVersion": 1
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    {
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      "name": "Sticky Note2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1020,
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      "parameters": {
        "width": 472.6712339560175,
        "height": 271.78617944255603,
        "content": "## Confirmation Message\n**WhatsApp Business Cloud**\n\nThe default way to message your customer in this workflow is WhatsApp. \n\nIf your customers prefer e-mail, you can also add this capabilities to this workflow.\n\nYou would just need to change the form in a way to get the users mail, and integrate with a SMTP server or a mail-sending provider."
      },
      "typeVersion": 1
    },
    {
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      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      "parameters": {
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        "content": "## Task Management\n**Asana**\n\nThe default way to to save the support tickets in this workflow is Asana. \n\nIf your teams work with another task management software, you can replace this node."
      },
      "typeVersion": 1
    }
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  "connections": {
    "n8n Form Trigger": {
      "main": [
        [
          {
            "node": "WhatsApp Business Cloud",
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          {
            "node": "Asana",
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