Workflow n8n
Automatisation Gmail et Outlook avec n8n : création de tickets Jira
Ce workflow n8n a pour objectif d'automatiser la gestion des emails en intégrant Gmail et Microsoft Outlook pour créer des tickets Jira. Dans un contexte où la gestion des demandes et des incidents est cruciale pour les entreprises, ce processus permet de gagner un temps précieux en éliminant les tâches manuelles. Parfait pour les équipes de support technique ou de gestion de projet, ce workflow facilite la centralisation des informations issues des emails et leur traitement rapide.
- Étape 1 : le workflow commence par un déclencheur Gmail ou Outlook, qui détecte l'arrivée d'un nouvel email.
- Étape 2 : les informations de l'email sont récupérées et formatées, notamment les en-têtes, grâce à des noeuds HTTP.
- Étape 3 : une analyse du contenu de l'email est réalisée via ChatGPT, permettant d'extraire des informations pertinentes.
- Étape 4 : un ticket est ensuite créé dans Jira avec les données analysées, et une capture d'écran de l'email est jointe pour référence. Les notes autocollantes ajoutées à chaque étape permettent de garder une trace des actions effectuées. Ce workflow offre une solution efficace pour réduire les erreurs humaines et améliorer la réactivité des équipes face aux demandes clients, augmentant ainsi la satisfaction client et l'efficacité opérationnelle.
Tags clés :automatisationGmailOutlookJiran8n
Catégorie: Webhook · Tags: automatisation, Gmail, Outlook, Jira, n8n❤ 0
Workflow n8n Gmail, Outlook, Jira : vue d'ensemble
Schéma des nœuds et connexions de ce workflow n8n, généré à partir du JSON n8n.
Workflow n8n Gmail, Outlook, Jira : détail des nœuds
Inscris-toi pour voir l'intégralité du workflow
Inscription gratuite
S'inscrire gratuitementBesoin d'aide ?{
"meta": {
"instanceId": "03e9d14e9196363fe7191ce21dc0bb17387a6e755dcc9acc4f5904752919dca8"
},
"nodes": [
{
"id": "1bad6bfc-9ec9-48a5-b8f7-73c4de3d08cf",
"name": "Gmail Trigger",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
1480,
160
],
"parameters": {
"simple": false,
"filters": {},
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {
"gmailOAuth2": {
"id": "kkhNhqKpZt6IUZd0",
"name": " Gmail"
}
},
"typeVersion": 1.2
},
{
"id": "9ac747a1-4fd8-46ba-b4c1-75fd17aab2ed",
"name": "Microsoft Outlook Trigger",
"type": "n8n-nodes-base.microsoftOutlookTrigger",
"disabled": true,
"position": [
1480,
720
],
"parameters": {
"fields": [
"body",
"toRecipients",
"subject",
"bodyPreview"
],
"output": "fields",
"filters": {},
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {
"microsoftOutlookOAuth2Api": {
"id": "vTCK0oVQ0WjFrI5H",
"name": " Outlook Credential"
}
},
"typeVersion": 1
},
{
"id": "5bf9b0e8-b84e-44a2-aad2-45dde3e4ab1b",
"name": "Screenshot HTML",
"type": "n8n-nodes-base.httpRequest",
"position": [
2520,
480
],
"parameters": {
"url": "https://hcti.io/v1/image",
"method": "POST",
"options": {},
"sendBody": true,
"sendQuery": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "html",
"value": "={{ $json.htmlBody }}"
}
]
},
"genericAuthType": "httpBasicAuth",
"queryParameters": {
"parameters": [
{}
]
}
},
"credentials": {
"httpBasicAuth": {
"id": "8tm8mUWmPvtmPFPk",
"name": "hcti.io"
}
},
"typeVersion": 4.2
},
{
"id": "fc770d1d-6c18-4d14-8344-1dc042464df6",
"name": "Retrieve Screenshot",
"type": "n8n-nodes-base.httpRequest",
"position": [
2700,
480
],
"parameters": {
"url": "={{ $json.url }}",
"options": {},
"authentication": "genericCredentialType",
"genericAuthType": "httpBasicAuth"
},
"credentials": {
"httpBasicAuth": {
"id": "8tm8mUWmPvtmPFPk",
"name": "hcti.io"
}
},
"typeVersion": 4.2
},
{
"id": "2f3e5cc0-24e8-450a-898b-71e2d6f7bb58",
"name": "Set Outlook Variables",
"type": "n8n-nodes-base.set",
"position": [
2020,
720
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "38bd3db2-1a8d-4c40-a2dd-336e0cc84224",
"name": "htmlBody",
"type": "string",
"value": "={{ $('Microsoft Outlook Trigger').item.json.body.content }}"
},
{
"id": "13bdd95b-ef02-486e-b38b-d14bd05a4a8a",
"name": "headers",
"type": "string",
"value": "={{ $json}}"
},
{
"id": "20566ad4-7eb7-42b1-8a0d-f8b759610f10",
"name": "subject",
"type": "string",
"value": "={{ $('Microsoft Outlook Trigger').item.json.subject }}"
},
{
"id": "7171998f-a5a2-4e23-946a-9c1ad75710e7",
"name": "recipient",
"type": "string",
"value": "={{ $('Microsoft Outlook Trigger').item.json.toRecipients[0].emailAddress.address }}"
},
{
"id": "cc262634-2470-4524-8319-abe2518a6335",
"name": "textBody",
"type": "string",
"value": "={{ $('Retrieve Headers of Email').item.json.body.content }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "374e5b16-a666-4706-9fd2-762b2927012d",
"name": "Set Gmail Variables",
"type": "n8n-nodes-base.set",
"position": [
2040,
160
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "38bd3db2-1a8d-4c40-a2dd-336e0cc84224",
"name": "htmlBody",
"type": "string",
"value": "={{ $json.html }}"
},
{
"id": "18fbcf78-6d3c-4036-b3a2-fb5adf22176a",
"name": "headers",
"type": "string",
"value": "={{ $json.headers }}"
},
{
"id": "1d690098-be2a-4604-baf8-62f314930929",
"name": "subject",
"type": "string",
"value": "={{ $json.subject }}"
},
{
"id": "8009f00a-547f-4eb1-b52d-2e7305248885",
"name": "recipient",
"type": "string",
"value": "={{ $json.to.text }}"
},
{
"id": "1932e97d-b03b-4964-b8bc-8262aaaa1f7a",
"name": "textBody",
"type": "string",
"value": "={{ $json.text }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "3166738e-d0a3-475b-8b19-51afd519ee3a",
"name": "Retrieve Headers of Email",
"type": "n8n-nodes-base.httpRequest",
"position": [
1680,
720
],
"parameters": {
"url": "=https://graph.microsoft.com/v1.0/me/messages/{{ $json.id }}?$select=internetMessageHeaders,body",
"options": {},
"sendHeaders": true,
"authentication": "predefinedCredentialType",
"headerParameters": {
"parameters": [
{
"name": "Accept",
"value": "application/json"
},
{
"name": "Prefer",
"value": "outlook.body-content-type=\"text\""
}
]
},
"nodeCredentialType": "microsoftOutlookOAuth2Api"
},
"credentials": {
"microsoftOutlookOAuth2Api": {
"id": "vTCK0oVQ0WjFrI5H",
"name": " Outlook Credential"
}
},
"typeVersion": 4.2
},
{
"id": "25ae222c-088f-4565-98d6-803c8c1b0826",
"name": "Format Headers",
"type": "n8n-nodes-base.code",
"position": [
1860,
720
],
"parameters": {
"jsCode": "const input = $('Retrieve Headers of Email').item.json.internetMessageHeaders;\n\nconst result = input.reduce((acc, { name, value }) => {\n if (!acc[name]) acc[name] = [];\n acc[name].push(value);\n return acc;\n}, {});\n\nreturn result;"
},
"typeVersion": 2
},
{
"id": "8f14f267-1074-43ea-968d-26a6ab36fd7b",
"name": "Set Email Variables",
"type": "n8n-nodes-base.set",
"position": [
2360,
480
],
"parameters": {
"options": {},
"includeOtherFields": true
},
"typeVersion": 3.4
},
{
"id": "45d156aa-91f4-483c-91d4-c9de4a4f595d",
"name": "ChatGPT Analysis",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
3100,
480
],
"parameters": {
"text": "=Describe this image. Determine if the email could be a phishing email. The message headers are as follows:\n{{ $('Set Email Variables').item.json.headers }}\n\nFormat the response for Jira who uses a wiki-style renderer. Do not include ``` around your response.",
"modelId": {
"__rl": true,
"mode": "list",
"value": "chatgpt-4o-latest",
"cachedResultName": "CHATGPT-4O-LATEST"
},
"options": {
"maxTokens": 1500
},
"resource": "image",
"inputType": "base64",
"operation": "analyze"
},
"credentials": {
"openAiApi": {
"id": "76",
"name": "OpenAi account"
}
},
"typeVersion": 1.6
},
{
"id": "62ca591b-6627-496c-96a7-95cb0081480d",
"name": "Create Jira Ticket",
"type": "n8n-nodes-base.jira",
"position": [
3500,
480
],
"parameters": {
"project": {
"__rl": true,
"mode": "list",
"value": "10001",
"cachedResultName": "Support"
},
"summary": "=Phishing Email Reported: \"{{ $('Set Email Variables').item.json.subject }}\"",
"issueType": {
"__rl": true,
"mode": "list",
"value": "10008",
"cachedResultName": "Task"
},
"additionalFields": {
"description": "=A phishing email was reported by {{ $('Set Email Variables').item.json.recipient }} with the subject line \"{{ $('Set Email Variables').item.json.subject }}\" and body:\n{{ $('Set Email Variables').item.json.textBody }}\n\\\\\n\\\\\n\\\\\nh2. Here is ChatGPT's analysis of the email:\n{{ $json.content }}"
}
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "BZmmGUrNIsgM9fDj",
"name": "New Jira Cloud"
}
},
"typeVersion": 1
},
{
"id": "071380c8-8070-4f8f-86c6-87c4ee3bc261",
"name": "Rename Screenshot",
"type": "n8n-nodes-base.code",
"position": [
3680,
480
],
"parameters": {
"mode": "runOnceForEachItem",
"jsCode": "$('Retrieve Screenshot').item.binary.data.fileName = 'emailScreenshot.png'\n\nreturn $('Retrieve Screenshot').item;"
},
"typeVersion": 2
},
{
"id": "05c57490-c1ee-48f0-9e38-244c9a995e22",
"name": "Upload Screenshot of Email to Jira",
"type": "n8n-nodes-base.jira",
"position": [
3860,
480
],
"parameters": {
"issueKey": "={{ $('Create Jira Ticket').item.json.key }}",
"resource": "issueAttachment"
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "BZmmGUrNIsgM9fDj",
"name": "New Jira Cloud"
}
},
"typeVersion": 1
},
{
"id": "be02770d-a943-41f5-98a9-5c433a6a3dbf",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
1420,
-107.36679523834897
],
"parameters": {
"color": 7,
"width": 792.3026315789474,
"height": 426.314163659402,
"content": "\n## Gmail Integration and Data Extraction\n\nThis section of the workflow connects to a Gmail account using the **Gmail Trigger** node, capturing incoming emails in real-time, with checks performed every minute. Once an email is detected, its key components—such as the subject, recipient, body, and headers—are extracted and assigned to variables using the **Set Gmail Variables** node. These variables are structured for subsequent analysis and processing in later steps."
},
"typeVersion": 1
},
{
"id": "c1d2f691-669a-46de-9ef8-59ce4e6980c5",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
1420,
380.6918768014301
],
"parameters": {
"color": 7,
"width": 792.3026315789474,
"height": 532.3344389880435,
"content": "\n## Microsoft Outlook Integration and Email Header Processing\n\nThis section connects to a Microsoft Outlook account to monitor incoming emails using the **Microsoft Outlook Trigger** node, which checks for new messages every minute. Emails are then processed to retrieve detailed headers and body content via the **Retrieve Headers of Email** node. The headers are structured into a user-friendly format using the **Format Headers** code node, ensuring clarity for further analysis. Key details, including the email's subject, recipient, and body content, are assigned to variables with the **Set Outlook Variables** node for streamlined integration into subsequent workflow steps."
},
"typeVersion": 1
},
{
"id": "c189e2e0-9f51-4bc0-a483-8b7f0528be70",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
2287.3684210526317,
46.18421052631584
],
"parameters": {
"color": 7,
"width": 580.4605263157906,
"height": 615.460526315789,
"content": "\n## HTML Screenshot Generation and Email Visualization\n\nThis section processes an email’s HTML content to create a visual representation, useful for documentation or phishing detection workflows. The **Set Email Variables** node organizes the email's HTML body into a format ready for processing. The **Screenshot HTML** node sends this HTML content to the **hcti.io** API, which generates a screenshot of the email's layout. The **Retrieve Screenshot** node then fetches the image URL for further use in the workflow. This setup ensures that the email's appearance is preserved in a visually accessible format, simplifying review and reporting. Keep in mind however that this exposes the email content to a third party. If you self host n8n, you can deploy a cli tool to rasterize locally instead."
},
"typeVersion": 1
},
{
"id": "9076f9e9-f4fb-409a-9580-1ae459094c31",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
2880,
123.72476075009968
],
"parameters": {
"color": 7,
"width": 507.82894736842223,
"height": 537.9199760920052,
"content": "\n## AI-Powered Email Analysis with ChatGPT\n\nThis section leverages AI to analyze email content and headers for phishing indicators. The **ChatGPT Analysis** node utilizes the ChatGPT-4 model to review the email screenshot and associated metadata, including message headers. It generates a detailed report indicating whether the email might be a phishing attempt. The output is formatted specifically for Jira’s wiki-style renderer, making it ready for seamless integration into ticketing workflows. This ensures thorough and automated email threat assessments."
},
"typeVersion": 1
},
{
"id": "ca2488af-e787-4675-802a-8b4f2d845376",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
3400,
122.88662032580646
],
"parameters": {
"color": 7,
"width": 692.434210526317,
"height": 529.5475902005091,
"content": "\n## Automated Jira Ticket Creation for Phishing Reports\n\nThis section streamlines the process of reporting phishing emails by automatically creating detailed Jira tickets. The **Create Jira Ticket** node compiles email information, including the subject, recipient, body text, and ChatGPT's phishing analysis, into a structured ticket. The **Rename Screenshot** node ensures that the email screenshot file is appropriately labeled for attachment. Finally, the **Upload Screenshot of Email to Jira** node attaches the email’s visual representation to the ticket, providing additional context for the security team. This integration ensures that phishing reports are logged with all necessary details, enabling efficient tracking and resolution."
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"Gmail Trigger": {
"main": [
[
{
"node": "Set Gmail Variables",
"type": "main",
"index": 0
}
]
]
},
"Format Headers": {
"main": [
[
{
"node": "Set Outlook Variables",
"type": "main",
"index": 0
}
]
]
},
"Screenshot HTML": {
"main": [
[
{
"node": "Retrieve Screenshot",
"type": "main",
"index": 0
}
]
]
},
"ChatGPT Analysis": {
"main": [
[
{
"node": "Create Jira Ticket",
"type": "main",
"index": 0
}
]
]
},
"Rename Screenshot": {
"main": [
[
{
"node": "Upload Screenshot of Email to Jira",
"type": "main",
"index": 0
}
]
]
},
"Create Jira Ticket": {
"main": [
[
{
"node": "Rename Screenshot",
"type": "main",
"index": 0
}
]
]
},
"Retrieve Screenshot": {
"main": [
[
{
"node": "ChatGPT Analysis",
"type": "main",
"index": 0
}
]
]
},
"Set Email Variables": {
"main": [
[
{
"node": "Screenshot HTML",
"type": "main",
"index": 0
}
]
]
},
"Set Gmail Variables": {
"main": [
[
{
"node": "Set Email Variables",
"type": "main",
"index": 0
}
]
]
},
"Set Outlook Variables": {
"main": [
[
{
"node": "Set Email Variables",
"type": "main",
"index": 0
}
]
]
},
"Microsoft Outlook Trigger": {
"main": [
[
{
"node": "Retrieve Headers of Email",
"type": "main",
"index": 0
}
]
]
},
"Retrieve Headers of Email": {
"main": [
[
{
"node": "Format Headers",
"type": "main",
"index": 0
}
]
]
}
}
}Workflow n8n Gmail, Outlook, Jira : pour qui est ce workflow ?
Ce workflow s'adresse aux équipes de support technique et de gestion de projet, notamment dans les PME et les grandes entreprises. Il est conçu pour les utilisateurs ayant un niveau technique intermédiaire, familiarisés avec les outils d'automatisation et de gestion des emails.
Workflow n8n Gmail, Outlook, Jira : problème résolu
Ce workflow résout le problème de la gestion manuelle des emails entrants, qui peut être chronophage et sujet à des erreurs. En automatisant la création de tickets Jira à partir des emails, il élimine les pertes de temps liées à la saisie manuelle des informations et réduit le risque d'oubli de demandes importantes. Les utilisateurs bénéficient d'une meilleure organisation et d'une réactivité accrue face aux demandes clients, ce qui se traduit par une amélioration de la satisfaction et de la fidélisation.
Workflow n8n Gmail, Outlook, Jira : étapes du workflow
Étape 1 : le workflow est déclenché par un nouvel email dans Gmail ou Outlook.
- Étape 1 : les informations de l'email sont récupérées et formatées, incluant les en-têtes.
- Étape 2 : une capture d'écran de l'email est générée pour référence.
- Étape 3 : le contenu de l'email est analysé à l'aide de ChatGPT pour extraire les informations clés.
- Étape 4 : un ticket est créé dans Jira avec les données pertinentes.
- Étape 5 : la capture d'écran est jointe au ticket pour une meilleure traçabilité.
- Étape 6 : des notes autocollantes sont ajoutées pour garder une trace des actions effectuées.
Workflow n8n Gmail, Outlook, Jira : guide de personnalisation
Pour personnaliser ce workflow, vous pouvez modifier les paramètres des déclencheurs Gmail et Outlook en fonction de vos besoins spécifiques, tels que les filtres d'email. Vous pouvez également ajuster les paramètres de ChatGPT pour affiner l'analyse du contenu des emails. Pour la création de tickets Jira, assurez-vous de configurer correctement le projet et le type de ticket selon votre organisation. Enfin, vous pouvez ajouter ou supprimer des noeuds de notes autocollantes pour mieux suivre les étapes de votre processus.