Automatisation Airtable et Google Sheets avec n8n : gestion des données
Ce workflow n8n a pour objectif d'automatiser la gestion des données entre différentes plateformes telles qu'Airtable et Google Sheets. Dans un contexte où la centralisation des informations est cruciale pour les entreprises, ce workflow permet d'exporter des données de manière fluide et efficace. Par exemple, il est particulièrement utile pour les équipes marketing qui souhaitent synchroniser leurs données clients ou les équipes de projet qui ont besoin d'une mise à jour régulière des informations sur leurs tâches.
- Étape 1 : le workflow commence par un déclencheur Webhook qui reçoit les données à traiter.
- Étape 2 : les champs à exporter sont définis grâce au noeud 'Set fields to export', permettant de sélectionner précisément les informations nécessaires.
- Étape 3 : les données sont ensuite enregistrées dans Airtable via le noeud 'Save to Airtable', garantissant une gestion structurée des informations.
- Étape 4 : le workflow continue avec l'enregistrement des mêmes données dans Google Sheets, facilitant ainsi leur consultation et leur analyse. Enfin, des notes autocollantes sont ajoutées pour visualiser les étapes clés du processus. Grâce à cette automatisation n8n, les entreprises peuvent réduire les erreurs humaines, gagner du temps et améliorer leur efficacité opérationnelle.
Workflow n8n Airtable, Google Sheets : vue d'ensemble
Schéma des nœuds et connexions de ce workflow n8n, généré à partir du JSON n8n.
Workflow n8n Airtable, Google Sheets : détail des nœuds
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"meta": {
"instanceId": "f4f5d195bb2162a0972f737368404b18be694648d365d6c6771d7b4909d28167",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "85898264-74e1-45c1-8b45-e03f0d840e85",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
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],
"webhookId": "0208331f-eb06-489b-b133-c42be86b76d8",
"parameters": {
"path": "poc-retell-analysis",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 2
},
{
"id": "f0233dbd-d4db-4e95-afd7-a61ef932eba1",
"name": "Set fields to export",
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"assignments": {
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{
"id": "bb7a4126-5192-493a-8f26-82e8d7ed1163",
"name": "Call ID",
"type": "string",
"value": "={{ $('Webhook').item.json.body.call.call_id }}"
},
{
"id": "fbbbf26f-219a-45b8-96f9-e22da449e874",
"name": "Start Datetime",
"type": "string",
"value": "={{ $('Webhook').item.json.body.call.start_timestamp.toDateTime('ms').toLocal().toISO() }}"
},
{
"id": "6e429227-e075-439d-af9d-01cad9381fe5",
"name": "End Datetime",
"type": "string",
"value": "={{ $('Webhook').item.json.body.call.end_timestamp.toDateTime('ms').toLocal().toISO() }}"
},
{
"id": "e371b2e7-f288-4bef-bbcc-d6f5d68d5a07",
"name": "Duration in seconds",
"type": "number",
"value": "={{ $('Webhook').item.json.body.call.call_cost.total_duration_seconds }}"
},
{
"id": "42fd4ac0-d00a-4e77-93d6-fe5deb0e8bc4",
"name": "Transcript",
"type": "string",
"value": "={{ $('Webhook').item.json.body.call.transcript }}"
},
{
"id": "46022591-1c73-4796-b968-dbc94b4ef24b",
"name": "Call Summary",
"type": "string",
"value": "={{ $('Webhook').item.json.body.call.call_analysis.call_summary }}"
},
{
"id": "68ab7134-4275-4428-978c-61fb7f229b0e",
"name": "User Sentiment",
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"value": "={{ $('Webhook').item.json.body.call.call_analysis.user_sentiment }}"
},
{
"id": "096991f9-4814-4a89-b5db-771e2f1020fa",
"name": "Phone Number",
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"value": "={{ $if($('Webhook').item.json.body.call.direction == 'outbound', $('Webhook').item.json.body.call.to_number, $('Webhook').item.json.body.call.from_number) }}"
},
{
"id": "210b3594-e40a-4316-b4ff-7e944172d960",
"name": "Total Cost in Dollars",
"type": "number",
"value": "={{ $json.body.call.call_cost.combined_cost/100 }}"
}
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{
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"parameters": {
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"mode": "list",
"value": "appN4jeIrD8waWCfr",
"cachedResultUrl": "https://airtable.com/appN4jeIrD8waWCfr",
"cachedResultName": "Retell sample"
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"mode": "list",
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"cachedResultName": "Transcripts"
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"Call ID": "={{ $json['Call ID'] }}",
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"Phone Number": "={{ $json['Phone Number'] }}",
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"Total Cost in Dollars": "={{ $json['Total Cost in Dollars'] }}"
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"Transcript": "={{ $json.Transcript }}",
"Call Summary": "={{ $json['Call Summary'] }}",
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"Duration in seconds": "={{ $json['Duration in seconds'] }}",
"Total Cost in Dollars": "={{ $json['Total Cost in Dollars'] }}"
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{
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{
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{
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"value": 311200653,
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"documentId": {
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"mode": "list",
"value": "1TYgk8PK5w2l8Q5NtepdyLvgtuHXBHcODy-2hXOPP6AU",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1TYgk8PK5w2l8Q5NtepdyLvgtuHXBHcODy-2hXOPP6AU/edit?usp=drivesdk",
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{
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"name": "Save to Notion",
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"parameters": {
"title": "={{ $json['Call Summary'] }}",
"options": {},
"resource": "databasePage",
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"__rl": true,
"mode": "list",
"value": "1cea19b9-d484-8089-bda6-f3d7e05a818d",
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"propertiesUi": {
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{
"key": "Call ID|rich_text",
"textContent": "={{ $json['Call ID'] }}"
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{
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"numberValue": "={{ $json['Duration in seconds'] }}"
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{
"key": "End Datetime|date",
"date": "={{ $json['End Datetime'] }}"
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{
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"textContent": "={{ $json['Phone Number'] }}"
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{
"key": "Start Datetime|date",
"date": "={{ $json['Start Datetime'] }}"
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{
"key": "Total Cost in Dollars|number",
"numberValue": "={{ $json['Total Cost in Dollars'] }}"
},
{
"key": "Transcript|rich_text",
"textContent": "={{ $json.Transcript }}"
},
{
"key": "User Sentiment|rich_text",
"textContent": "={{ $json['User Sentiment'] }}"
}
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}
},
"credentials": {
"notionApi": {
"id": "tOVdjeVnLcw3xu0g",
"name": "Template Retell"
}
},
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"id": "bbb5b39c-8826-4f59-8c40-ff10529fa42f",
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"content": "## Automatically store Retell transcripts in Google Sheets/Airtable/Notion from webhook\n\n## Overview\n- This workflow stores the results of a **[Retell](https://www.retellai.com/)** voice call (transcript, analysis, etc.) once it has ended and been analyzed.\n- It listens for `call_analyzed` webhook events from Retell and stores the data in **Airtable**, **Google Sheets**, and **Notion** (choose based on your stack).\n- Useful for anyone building Retell agents who want to keep a detailed history of analyzed calls in structured tools.\n\n## Who is it for\nFor builders of [Retell's](https://www.retellai.com/) Voice Agents who want to store call history and essential analytic data.\n\n## Prerequisites\n- Have a [Retell AI Account](https://www.retellai.com/)\n- [Create a Retell agent](https://docs.retellai.com/get-started/quick-start)\n- Associate a phone number with your Retell agent\n- Set up one of the following:\n - An Airtable base and table (example: \"Transcripts\")\n - A Google Sheet with a “Transcripts” tab\n - A Notion database with columns to match the transcript fields\n- Templates:\n - [Airtable](https://airtable.com/appN4jeIrD8waWCfr/shrsPtQLeqt8Sp3UZ)\n - [Google Sheets](https://docs.google.com/spreadsheets/d/1TYgk8PK5w2l8Q5NtepdyLvgtuHXBHcODy-2hXOPP6AU/edit?usp=sharing)\n - [Notion](https://www.notion.so/1cea19b9d4848089bda6f3d7e05a818d?v=1cea19b9d48481ea97ef000ccd20f210&pvs=4)\n\n## How it works\n- Receives a webhook POST request from Retell when a call has been analyzed.\n- Filters out any event that is not `call_analyzed` ([Retell sends webhooks](https://docs.retellai.com/features/webhook-overview#webhook-overview) for `call_started`, `call_ended` and `call_analyzed`)\n- Extracts useful fields like:\n - Call ID, start/end time, duration, total cost\n - Transcript, summary, sentiment\n- Stores this data in your preferred tool:\n - Airtable\n - Google Sheets\n - Notion\n\n## How to use it\n1. Copy the webhook URL (e.g., `https://your-instance.app.n8n.cloud/webhook/poc-retell-analysis`) and paste it in your Retell agent under \"Webhook settings\" then \"Agent Level Webhook URL\".\n2. Make sure your Airtable, Google Sheet, or Notion databases are correctly configured to receive the fields.\n3. After each call, once Retell finishes the analysis, this workflow will automatically log the results.\n\n## Extension\n- If you use any \"Post-Call Analysis\" fields, you can add columns to your Airtable, Google Sheet, or Notion database.\n- Then fetch the data from the `call.call_analysis.custom_analysis_data` object.\n\n## Additional Notes\n- Phone numbers are extracted depending on the call direction (`from_number` or `to_number`).\n- Cost is converted from cents to dollars before saving.\n- Dates are converted from timestamps to local ISO strings.\n- You can remove any of the outputs (Airtable, Google Sheets, Notion) if you're only using one.\n\n\n#### 👉 Reach out to [us](mailto:hello@agentstudio.io) if you're interested in **analysing your Retell Agent conversations**."
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"parameters": {
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"content": "POST Webhook receiving your Retell events"
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"content": "Only keep the `call_analyzed` events (it contains all data points)"
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"content": "Prepare your data to be sent to your preferred database.\nIf you add more data or post call analytics, you will add fields here."
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},
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"content": "Save all fields from Retell to Airtable"
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"content": "Save all fields from Retell to Google Sheets"
},
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"content": "Save all fields from Retell to Notion"
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"content": "Remove the unnecessary tools\n# 👇 "
},
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}Workflow n8n Airtable, Google Sheets : pour qui est ce workflow ?
Ce workflow s'adresse principalement aux équipes marketing, aux chefs de projet et aux petites et moyennes entreprises qui cherchent à automatiser la gestion de leurs données. Un niveau technique intermédiaire est recommandé pour une personnalisation optimale.
Workflow n8n Airtable, Google Sheets : problème résolu
Ce workflow résout le problème de la gestion manuelle des données entre différentes plateformes, ce qui peut entraîner des erreurs et des pertes de temps. En automatisant ce processus, les utilisateurs peuvent s'assurer que les informations sont toujours à jour et correctement synchronisées, réduisant ainsi le risque d'erreurs humaines et améliorant la productivité globale.
Workflow n8n Airtable, Google Sheets : étapes du workflow
Étape 1 : le workflow débute avec un déclencheur Webhook qui reçoit les données.
- Étape 1 : les champs à exporter sont configurés via le noeud 'Set fields to export'.
- Étape 2 : les données sont ensuite envoyées à Airtable grâce au noeud 'Save to Airtable'.
- Étape 3 : les mêmes données sont également enregistrées dans Google Sheets via le noeud 'Save to Excel'.
- Étape 4 : des notes autocollantes sont ajoutées pour visualiser les étapes et les informations clés du flux.
Workflow n8n Airtable, Google Sheets : guide de personnalisation
Pour personnaliser ce workflow, vous pouvez modifier l'URL du Webhook pour l'adapter à votre application. Il est également possible de changer les champs à exporter dans le noeud 'Set fields to export' pour répondre à vos besoins spécifiques. Si vous souhaitez ajouter d'autres plateformes, vous pouvez intégrer des noeuds supplémentaires comme 'Save to Notion'. Assurez-vous de sécuriser votre flux en configurant les autorisations nécessaires pour chaque service utilisé.