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Workflow n8n

Automatisation WooCommerce avec n8n : support client post-vente

Ce workflow n8n a été conçu pour optimiser le support client post-vente dans les environnements WooCommerce. En intégrant un chatbot alimenté par l'IA, il permet de répondre efficacement aux questions des clients concernant leurs commandes. Ce type d'automatisation n8n est particulièrement utile pour les entreprises qui souhaitent améliorer leur service client tout en réduisant le temps de réponse. Le workflow commence par un déclencheur qui s'active lors de la réception d'un message de chat. Ensuite, il utilise une mémoire simple pour conserver les informations pertinentes. Les nœuds suivants incluent des appels à l'API WooCommerce pour récupérer les informations de commande et d'utilisateur, ce qui permet au chatbot de fournir des réponses précises et contextuelles. Des outils comme le modèle de chat OpenAI et le calculateur sont également intégrés pour enrichir l'interaction. Ce workflow se termine par l'envoi de réponses personnalisées aux clients via Telegram, assurant ainsi une communication fluide et efficace. En adoptant cette solution, les entreprises peuvent non seulement améliorer la satisfaction client, mais aussi libérer du temps pour leurs équipes, leur permettant de se concentrer sur des tâches à plus forte valeur ajoutée.

Tags clés :automatisationWooCommercechatbotsupport clientn8n
🎯Pour qui ?🧩Problème résolu📋Étapes du flux🛠Guide de personnalisation
Catégorie: Webhook · Tags: automatisation, WooCommerce, chatbot, support client, n8n❤ 0

Workflow n8n WooCommerce, chatbot, support client : vue d'ensemble

Schéma des nœuds et connexions de ce workflow n8n, généré à partir du JSON n8n.

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Workflow n8n WooCommerce, chatbot, support client : détail des nœuds

  • When chat message received

    Ce noeud déclenche le workflow lorsqu'un message de chat est reçu.

  • Simple Memory

    Ce noeud gère la mémoire simple pour stocker des informations temporaires.

  • get_order

    Ce noeud récupère les détails d'une commande spécifique à partir de WooCommerce.

  • get_orders

    Ce noeud récupère une liste de commandes à partir de WooCommerce.

  • get_user

    Ce noeud récupère les informations d'un utilisateur spécifique à partir de WooCommerce.

  • Calculator

    Ce noeud effectue des calculs à l'aide d'une calculatrice intégrée.

  • When clicking ‘Test workflow’

    Ce noeud déclenche le workflow manuellement lors d'un clic sur 'Test workflow'.

  • Create collection

    Ce noeud crée une collection en envoyant une requête HTTP.

  • Refresh collection

    Ce noeud rafraîchit une collection en envoyant une requête HTTP.

  • Get folder

    Ce noeud récupère les informations d'un dossier spécifique sur Google Drive.

  • Download Files

    Ce noeud télécharge des fichiers à partir de Google Drive en utilisant leur ID.

  • Default Data Loader

    Ce noeud charge des données par défaut à partir d'un document.

  • Token Splitter

    Ce noeud divise un texte en morceaux selon la taille et le chevauchement spécifiés.

  • Sticky Note3

    Ce noeud crée une note autocollante avec des paramètres de couleur et de taille.

  • Qdrant Vector Store1

    Ce noeud gère un magasin de vecteurs Qdrant selon les options spécifiées.

  • Embeddings OpenAI1

    Ce noeud génère des embeddings à l'aide de l'API OpenAI.

  • Sticky Note5

    Ce noeud crée une autre note autocollante avec des paramètres de couleur et de taille.

  • Qdrant Vector Store

    Ce noeud gère un magasin de vecteurs Qdrant avec des options spécifiques.

  • Embeddings OpenAI

    Ce noeud génère des embeddings à l'aide de l'API OpenAI avec des options définies.

  • OpenAI Chat Model

    Ce noeud utilise le modèle de chat OpenAI pour générer des réponses.

  • ToS

    Ce noeud gère un outil de magasin de vecteurs avec un nom et une description.

  • get_tracking

    Ce noeud récupère des informations de suivi à partir d'un outil de workflow.

  • When Executed by Another Workflow

    Ce noeud déclenche le workflow lorsqu'il est exécuté par un autre workflow.

  • Post-Sales Agent

    Ce noeud agit comme un agent de post-vente avec des options spécifiques.

  • human_assistence

    Ce noeud envoie un message d'assistance humaine via Telegram.

  • Sticky Note

    Ce noeud crée une note autocollante avec un contenu et des dimensions spécifiés.

  • Sticky Note1

    Ce noeud crée une note autocollante avec des paramètres de couleur et de taille.

  • Get tracking

    Ce noeud récupère des informations de suivi en envoyant une requête HTTP.

  • Set tracking code

    Ce noeud définit un code de suivi avec des options et des affectations.

  • GPT 4o-mini

    Ce noeud utilise le modèle GPT-4o-mini pour générer des réponses.

  • Sticky Note2

    Ce noeud crée une note autocollante avec des paramètres de couleur et de taille.

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{
  "id": "ODZpSQqCxkISEqv8",
  "meta": {
    "instanceId": "a4bfc93e975ca233ac45ed7c9227d84cf5a2329310525917adaf3312e10d5462",
    "templateCredsSetupCompleted": true
  },
  "name": "WooCommerce AI Chatbot Workflow for Post-Sales Support",
  "tags": [
    {
      "id": "NFwUyKypVupFwAM4",
      "name": "WooCommerce",
      "createdAt": "2024-12-13T15:34:20.174Z",
      "updatedAt": "2024-12-13T15:34:20.174Z"
    },
    {
      "id": "paTcf5QZDJsC2vKY",
      "name": "OpenAI",
      "createdAt": "2024-12-04T16:52:10.768Z",
      "updatedAt": "2024-12-04T16:52:10.768Z"
    }
  ],
  "nodes": [
    {
      "id": "25024dde-431b-4dad-b5ed-9be77cdf3db2",
      "name": "When chat message received",
      "type": "@n8n/n8n-nodes-langchain.chatTrigger",
      "position": [
        -860,
        420
      ],
      "webhookId": "bb9b597a-25ed-43de-9ebb-14f166af789b",
      "parameters": {
        "mode": "webhook",
        "public": true,
        "options": {
          "responseMode": "responseNode"
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "96139b63-75aa-4d16-91b1-2fe0ca624137",
      "name": "Simple Memory",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        -520,
        720
      ],
      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "f7901f97-50c5-4f56-bae3-21c575aa22cc",
      "name": "get_order",
      "type": "n8n-nodes-base.wooCommerceTool",
      "position": [
        80,
        600
      ],
      "parameters": {
        "orderId": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Order_ID', `Order Details Retrieval Process:\n1. Request Order Number\n   - Explicitly ask customer for the complete order number\n\n2. Identity Verification\n   - Ask for the email address associated with the order\n   - Strictly verify that the provided email matches the order record\n   - If email does NOT match the order:\n     * Immediately halt the process\n     * Inform customer that the email is incorrect\n     * Do NOT provide the correct email\n     * Prevent access to order details\n\n3. Verification Criteria\n   - Exact match of email to order record is mandatory\n   - No exceptions or workarounds\n   - Customer must provide the precise, correct email`, 'string') }}",
        "resource": "order",
        "operation": "get"
      },
      "credentials": {
        "wooCommerceApi": {
          "id": "nCgFKMfBO95v38Mp",
          "name": "WooCommerce (magnanigioielli.com)"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "b448fb28-1bba-4743-923f-4198bdea0165",
      "name": "get_orders",
      "type": "n8n-nodes-base.wooCommerceTool",
      "position": [
        180,
        600
      ],
      "parameters": {
        "options": {
          "search": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Search', ``, 'string') }}"
        },
        "resource": "order",
        "operation": "getAll",
        "returnAll": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Return_All', ``, 'boolean') }}"
      },
      "credentials": {
        "wooCommerceApi": {
          "id": "nCgFKMfBO95v38Mp",
          "name": "WooCommerce (magnanigioielli.com)"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "4b386cd5-1f42-45b9-bfa6-e8caf50d49b3",
      "name": "get_user",
      "type": "n8n-nodes-base.wooCommerceTool",
      "position": [
        280,
        600
      ],
      "parameters": {
        "filters": {
          "email": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Email', ``, 'string') }}"
        },
        "resource": "customer",
        "operation": "getAll",
        "returnAll": true
      },
      "credentials": {
        "wooCommerceApi": {
          "id": "nCgFKMfBO95v38Mp",
          "name": "WooCommerce (magnanigioielli.com)"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "2235e0c5-ad5e-42d3-a6da-19513dcba181",
      "name": "Calculator",
      "type": "@n8n/n8n-nodes-langchain.toolCalculator",
      "position": [
        -400,
        720
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "e3b8fd50-2f47-4866-acc7-88e819b9d2ce",
      "name": "When clicking ‘Test workflow’",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -980,
        -500
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "7ac0573f-fcc0-426e-b412-1f4a1e38b9ee",
      "name": "Create collection",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -680,
        -640
      ],
      "parameters": {
        "url": "https://QDRANTURL/collections/COLLECTION",
        "method": "POST",
        "options": {},
        "jsonBody": "{\n  \"filter\": {}\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "qhny6r5ql9wwotpn",
          "name": "Qdrant API (Hetzner)"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "15de11a6-27eb-4431-9105-a7f07f103d44",
      "name": "Refresh collection",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -680,
        -380
      ],
      "parameters": {
        "url": "https://QDRANTURL/collections/COLLECTION/points/delete",
        "method": "POST",
        "options": {},
        "jsonBody": "{\n  \"filter\": {}\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "qhny6r5ql9wwotpn",
          "name": "Qdrant API (Hetzner)"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "aab947f3-3e7f-4068-8183-a6003754dc16",
      "name": "Get folder",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        -460,
        -380
      ],
      "parameters": {
        "filter": {
          "driveId": {
            "__rl": true,
            "mode": "list",
            "value": "My Drive",
            "cachedResultUrl": "https://drive.google.com/drive/my-drive",
            "cachedResultName": "My Drive"
          },
          "folderId": {
            "__rl": true,
            "mode": "id",
            "value": "=test-whatsapp"
          }
        },
        "options": {},
        "resource": "fileFolder"
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "HEy5EuZkgPZVEa9w",
          "name": "Google Drive account (n3w.it)"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "091b9080-eae0-433a-80e6-d1c553b4912b",
      "name": "Download Files",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        -240,
        -380
      ],
      "parameters": {
        "fileId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $json.id }}"
        },
        "options": {
          "googleFileConversion": {
            "conversion": {
              "docsToFormat": "text/plain"
            }
          }
        },
        "operation": "download"
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "HEy5EuZkgPZVEa9w",
          "name": "Google Drive account (n3w.it)"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "400fcdde-ef42-49bf-807d-e2ed029aae1f",
      "name": "Default Data Loader",
      "type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
      "position": [
        160,
        -180
      ],
      "parameters": {
        "options": {},
        "dataType": "binary"
      },
      "typeVersion": 1
    },
    {
      "id": "b3f39ac8-ebbc-42c5-8368-2fedd8d133f3",
      "name": "Token Splitter",
      "type": "@n8n/n8n-nodes-langchain.textSplitterTokenSplitter",
      "position": [
        140,
        0
      ],
      "parameters": {
        "chunkSize": 300,
        "chunkOverlap": 30
      },
      "typeVersion": 1
    },
    {
      "id": "a17ed192-cd39-456d-b35a-ee7d8532fb7c",
      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -480,
        -700
      ],
      "parameters": {
        "color": 6,
        "width": 880,
        "height": 220,
        "content": "# STEP 1\n\n## Create Qdrant Collection\nChange:\n- QDRANTURL\n- COLLECTION"
      },
      "typeVersion": 1
    },
    {
      "id": "ce12df1d-357a-4f8f-91cf-f92c0aa6bcd7",
      "name": "Qdrant Vector Store1",
      "type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
      "position": [
        0,
        -380
      ],
      "parameters": {
        "mode": "insert",
        "options": {},
        "qdrantCollection": {
          "__rl": true,
          "mode": "id",
          "value": "=COLLECTION"
        }
      },
      "credentials": {
        "qdrantApi": {
          "id": "iyQ6MQiVaF3VMBmt",
          "name": "QdrantApi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "e440121d-6aa8-4cc7-920c-d28d93717d99",
      "name": "Embeddings OpenAI1",
      "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
      "position": [
        0,
        -160
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "c6f89301-3ae0-4068-8279-de149859f6a5",
      "name": "Sticky Note5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -700,
        -440
      ],
      "parameters": {
        "color": 4,
        "width": 620,
        "height": 400,
        "content": "# STEP 2\n\n\n\n\n\n\n\n\n\n\n\n\n## Documents vectorization with Qdrant and Google Drive\nChange:\n- QDRANTURL\n- COLLECTION"
      },
      "typeVersion": 1
    },
    {
      "id": "7ae502f5-bf12-49bd-afd0-d8ad050c1d8b",
      "name": "Qdrant Vector Store",
      "type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
      "position": [
        -140,
        960
      ],
      "parameters": {
        "options": {},
        "qdrantCollection": {
          "__rl": true,
          "mode": "id",
          "value": "=COLLECTION"
        }
      },
      "credentials": {
        "qdrantApi": {
          "id": "iyQ6MQiVaF3VMBmt",
          "name": "QdrantApi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "b3bc247f-7fcb-4c17-8995-ec4ba26b65ee",
      "name": "Embeddings OpenAI",
      "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
      "position": [
        -160,
        1140
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "7c110a8b-5e66-4824-ac9f-a42fabbe3929",
      "name": "OpenAI Chat Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        160,
        960
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "b9a62833-a124-439b-b6ca-eb6061afa74d",
      "name": "ToS",
      "type": "@n8n/n8n-nodes-langchain.toolVectorStore",
      "position": [
        -40,
        780
      ],
      "parameters": {
        "name": "company",
        "description": "Rispondi alle domande relative ai termini e condizioni e spedizioni"
      },
      "typeVersion": 1
    },
    {
      "id": "667e8756-78a6-4cd1-bf24-00af8188fe50",
      "name": "get_tracking",
      "type": "@n8n/n8n-nodes-langchain.toolWorkflow",
      "position": [
        -240,
        600
      ],
      "parameters": {
        "name": "get_tracking",
        "workflowId": {
          "__rl": true,
          "mode": "list",
          "value": "AcPE4PXeFOiOW48H",
          "cachedResultName": "WooCommerce Get Tracking Number"
        },
        "description": "Get tracking number for a specific order by providing the order number. The tool retrieves the unique tracking code that allows customers to monitor their shipment's current status and location.",
        "workflowInputs": {
          "value": {
            "order_number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('order_number', ``, 'string') }}"
          },
          "schema": [
            {
              "id": "order_number",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "order_number",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "order_number"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "305ea876-80b9-45c4-b548-6d1df093bd94",
      "name": "When Executed by Another Workflow",
      "type": "n8n-nodes-base.executeWorkflowTrigger",
      "position": [
        560,
        480
      ],
      "parameters": {
        "inputSource": "jsonExample",
        "jsonExample": "{\n  \"order_number\": \"order number\"\n}"
      },
      "typeVersion": 1.1
    },
    {
      "id": "4f7547c1-1d21-45f6-a409-09e55c4b9477",
      "name": "Post-Sales Agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -540,
        420
      ],
      "parameters": {
        "options": {
          "systemMessage": "=## Role and Primary Objective\nYou are a customer support AI agent for an online clothing store, specializing in post-sales assistance. Your primary goals are to:\n- Help customers track their orders\n- Provide information about past and current orders\n- Offer clear and concise support\n\n## Communication Guidelines\n1. Always be professional, helpful, and precise\n2. Use available tools to retrieve accurate information\n3. Verify customer identity before sharing order details\n4. Protect customer privacy and data confidentiality\n\n## Tool Usage Instructions\n\n### Order Information Retrieval\n- Use `get_order` to fetch details for a single order\n  - REQUIRED: Complete user information including request, email, and order number\n- Use `get_orders` to retrieve multiple orders for a single customer\n- Use `get_user` to obtain customer profile information\n\n### Tracking and Support\n- Use `get_tracking` to obtain tracking information for an order using the order number\n- If a customer cannot find what they need, use `human*assistance`\n  - Synthesize the request clearly\n  - Include associated user email\n  - Provide concise, relevant details\n\n### General Information\n- Use `ToS` tool to answer questions about:\n  - Terms and Conditions\n  - Shipping information\n  - General store policies\n\n## Critical Verification Rules\n- ALWAYS verify that the email provided matches the order number\n- If the email does not match the order:\n  - DO NOT provide the correct email\n  - Inform the customer that the email address is incorrect\n  - Request the correct email associated with the order\n\n## Prohibited Actions\n- Never disclose sensitive customer information\n- Do not share full order details without proper verification\n- Avoid providing speculative or unconfirmed information\n\n## Communication Style\n- Be direct and helpful\n- Use clear, professional language\n- Focus on solving the customer's specific query\n- Provide step-by-step guidance when necessary\n\n## Escalation Protocol\n- If unable to resolve the customer's issue using available tools\n- Use `human_assistance` to escalate complex or unresolvable queries\n- Ensure clear, concise problem description\n\nToday is {{$now}}"
        }
      },
      "typeVersion": 1.8
    },
    {
      "id": "a5b49dbf-f041-43ec-b621-a89f65675705",
      "name": "human_assistence",
      "type": "n8n-nodes-base.telegramTool",
      "position": [
        -80,
        600
      ],
      "webhookId": "1f9cad22-45e3-4c6b-bec8-f421060d14d9",
      "parameters": {
        "text": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Text', ``, 'string') }}",
        "chatId": "CHAT_ID",
        "additionalFields": {}
      },
      "credentials": {
        "telegramApi": {
          "id": "rQ5q95W7uKesMDx4",
          "name": "Telegram account Fastewb"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "46110bcd-dae7-4c33-8936-cc4867c9abde",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -880,
        240
      ],
      "parameters": {
        "width": 1220,
        "height": 140,
        "content": "# STEP 3\n\n- Add your Telegram CHAT_ID in the \"human_assistance\" tool"
      },
      "typeVersion": 1
    },
    {
      "id": "9c45d20d-f4d3-4bde-9e3e-749c64a123bb",
      "name": "Sticky Note1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        540,
        240
      ],
      "parameters": {
        "color": 5,
        "width": 580,
        "height": 200,
        "content": "# STEP 4\n\nThe tracking code request is made through the most popular WooCommerce tracking plugin: \"YITH WooCommerce Order & Shipment Tracking\". The free version can be [downloaded here](https://wordpress.org/plugins/yith-woocommerce-order-tracking/)\n- Create a new workflow and change URL in the node \"Http Request\" with your WooCommerce shop url"
      },
      "typeVersion": 1
    },
    {
      "id": "f16ee312-8434-4958-b111-d80384ae869c",
      "name": "Get tracking",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        780,
        480
      ],
      "parameters": {
        "url": "=https://URL/wp-json/wc/v3/orders/{{ $json.order_number }}",
        "options": {},
        "authentication": "genericCredentialType",
        "genericAuthType": "httpBasicAuth"
      },
      "credentials": {
        "httpBasicAuth": {
          "id": "nIitKwSJa9EpgG8K",
          "name": "WP (magnanigioielli.com)"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "e5de4ad6-3469-4720-828e-618db5c4f3ae",
      "name": "Set tracking code",
      "type": "n8n-nodes-base.set",
      "position": [
        1020,
        480
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "19b33abc-5191-4449-b682-4466f1975ff2",
              "name": "tracking_code",
              "type": "string",
              "value": "={{ $json[\"meta_data\"].find(item => item.key === \"ywot_tracking_code\").value }}"
            },
            {
              "id": "2e18b337-e3e8-4669-a902-ecc2ba027a1a",
              "name": "carrier_url",
              "type": "string",
              "value": "={{ $json[\"meta_data\"].find(item => item.key === \"ywot_carrier_url\").value }}"
            },
            {
              "id": "ae834f65-67b2-4e95-9a49-5172e36fc5b9",
              "name": "pick_up",
              "type": "string",
              "value": "={{ $json[\"meta_data\"].find(item => item.key === \"ywot_pick_up_date\").value }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "b889e33b-5243-4b5b-80ef-023df779e673",
      "name": "GPT 4o-mini",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -700,
        720
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDX6QM4gLYanh0P4",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "c9863b08-f6aa-4502-85a4-7782a090d532",
      "name": "Sticky Note2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1000,
        -1040
      ],
      "parameters": {
        "color": 3,
        "width": 1400,
        "height": 240,
        "content": "# WooCommerce AI Chatbot Workflow for Post-Sales Support\n\nThis WooCommerce-integrated chatbot is designed to transform post-sales customer support by combining automation and artificial intelligence to deliver fast, secure, and personalized assistance. By connecting directly to the WooCommerce database, the chatbot retrieves real-time order information—including shipping details and tracking numbers—after verifying the customer's identity through a strict email-based authentication system. This ensures maximum data security, preventing leaks of sensitive information.  \n\nBeyond order management, the chatbot answers frequently asked questions about return policies, delivery times, and terms of service using a vector database that provides accurate, context-aware responses. If a request is too complex, the system seamlessly escalates it to a human operator via Telegram, guaranteeing no customer query goes unresolved. \n"
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "bace4bf0-d6b4-46f8-81d1-26dbc1120d85",
  "connections": {
    "ToS": {
      "ai_tool": [
        [
          {
            "node": "Post-Sales Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "get_user": {
      "ai_tool": [
        [
          {
            "node": "Post-Sales Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "get_order": {
      "ai_tool": [
        [
          {
            "node": "Post-Sales Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Calculator": {
      "ai_tool": [
        [
          {
            "node": "Post-Sales Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Get folder": {
      "main": [
        [
          {
            "node": "Download Files",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "get_orders": {
      "ai_tool": [
        [
          {
            "node": "Post-Sales Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "GPT 4o-mini": {
      "ai_languageModel": [
        [
          {
            "node": "Post-Sales Agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Get tracking": {
      "main": [
        [
          {
            "node": "Set tracking code",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "get_tracking": {
      "ai_tool": [
        [
          {
            "node": "Post-Sales Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Simple Memory": {
      "ai_memory": [
        [
          {
            "node": "Post-Sales Agent",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "Download Files": {
      "main": [
        [
          {
            "node": "Qdrant Vector Store1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Token Splitter": {
      "ai_textSplitter": [
        [
          {
            "node": "Default Data Loader",
            "type": "ai_textSplitter",
            "index": 0
          }
        ]
      ]
    },
    "Post-Sales Agent": {
      "main": [
        []
      ]
    },
    "human_assistence": {
      "ai_tool": [
        [
          {
            "node": "Post-Sales Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Embeddings OpenAI": {
      "ai_embedding": [
        [
          {
            "node": "Qdrant Vector Store",
            "type": "ai_embedding",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model": {
      "ai_languageModel": [
        [
          {
            "node": "ToS",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Embeddings OpenAI1": {
      "ai_embedding": [
        [
          {
            "node": "Qdrant Vector Store1",
            "type": "ai_embedding",
            "index": 0
          }
        ]
      ]
    },
    "Refresh collection": {
      "main": [
        [
          {
            "node": "Get folder",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Default Data Loader": {
      "ai_document": [
        [
          {
            "node": "Qdrant Vector Store1",
            "type": "ai_document",
            "index": 0
          }
        ]
      ]
    },
    "Qdrant Vector Store": {
      "ai_vectorStore": [
        [
          {
            "node": "ToS",
            "type": "ai_vectorStore",
            "index": 0
          }
        ]
      ]
    },
    "When chat message received": {
      "main": [
        [
          {
            "node": "Post-Sales Agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "When Executed by Another Workflow": {
      "main": [
        [
          {
            "node": "Get tracking",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "When clicking ‘Test workflow’": {
      "main": [
        [
          {
            "node": "Create collection",
            "type": "main",
            "index": 0
          },
          {
            "node": "Refresh collection",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Workflow n8n WooCommerce, chatbot, support client : pour qui est ce workflow ?

Ce workflow s'adresse aux entreprises de e-commerce utilisant WooCommerce, souhaitant automatiser leur support client. Il est idéal pour les équipes de service client, les responsables e-commerce et les PME cherchant à améliorer leur efficacité opérationnelle. Un niveau technique intermédiaire est recommandé pour la mise en place.

Workflow n8n WooCommerce, chatbot, support client : problème résolu

Ce workflow résout le problème de la lenteur et de l'inefficacité dans le traitement des demandes de support client post-vente. En automatisant les réponses aux questions fréquentes, il réduit le temps d'attente pour les clients et diminue la charge de travail des équipes de support. Les utilisateurs bénéficient d'une assistance rapide et précise, ce qui améliore leur expérience globale et renforce la fidélité à la marque.

Workflow n8n WooCommerce, chatbot, support client : étapes du workflow

Étape 1 : Le workflow s'active lorsqu'un message de chat est reçu.

  • Étape 1 : Les informations sont stockées dans une mémoire simple pour un accès rapide.
  • Étape 2 : Les détails de la commande et de l'utilisateur sont récupérés via les nœuds WooCommerce.
  • Étape 3 : Le modèle de chat OpenAI génère des réponses basées sur les données collectées.
  • Étape 4 : Les réponses sont envoyées au client via Telegram, assurant une communication efficace.

Workflow n8n WooCommerce, chatbot, support client : guide de personnalisation

Pour personnaliser ce workflow, commencez par ajuster les paramètres du nœud de déclenchement pour l'adapter à votre plateforme de chat. Modifiez les appels API WooCommerce pour cibler les ressources spécifiques à votre boutique. Vous pouvez également personnaliser les réponses générées par le modèle OpenAI en ajustant les options de configuration. Pensez à sécuriser les données en intégrant des mesures d'authentification appropriées dans les nœuds HTTP. Enfin, surveillez le flux pour optimiser les performances et ajuster les réponses en fonction des retours clients.