Workflow n8n
Automatisation Telegram avec n8n : gestion de messages multimédias
Ce workflow n8n a été conçu pour automatiser la gestion des messages sur Telegram, qu'il s'agisse de texte, d'audio ou d'images. Dans un contexte où la communication rapide et efficace est essentielle, ce workflow permet aux entreprises de répondre instantanément aux demandes de leurs utilisateurs tout en simplifiant la gestion des contenus multimédias. Les cas d'usage incluent le support client automatisé, la diffusion d'annonces et la gestion des retours d'expérience.
- Étape 1 : le workflow commence par un déclencheur de type Webhook qui écoute les événements sur Telegram.
- Étape 2 : il vérifie l'identité de l'utilisateur et du chat via le nœud 'Check User & Chat ID'.
- Étape 3 : selon le type de message reçu (texte, audio ou image), le workflow redirige vers les nœuds appropriés pour traiter chaque type de contenu. Par exemple, les fichiers audio sont récupérés et transcrits grâce à l'intégration avec OpenAI, tandis que les images sont analysées et converties. Enfin, des messages de réponse sont envoyés via Telegram pour informer l'utilisateur des résultats. Les bénéfices pour les entreprises incluent une réduction significative du temps de réponse et une amélioration de l'engagement client, ce qui se traduit par une satisfaction accrue et une fidélisation renforcée.
Tags clés :automatisationTelegramn8nmessageriesupport client
Catégorie: Webhook · Tags: automatisation, Telegram, n8n, messagerie, support client❤ 0
Workflow n8n Telegram, messagerie, support client : vue d'ensemble
Schéma des nœuds et connexions de ce workflow n8n, généré à partir du JSON n8n.
Workflow n8n Telegram, messagerie, support client : détail des nœuds
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"id": "8jDt77Y4FaV6ARYG",
"meta": {
"instanceId": "31e69f7f4a77bf465b805824e303232f0227212ae922d12133a0f96ffeab4fef"
},
"name": "🤖 Telegram Messaging Agent for Text/Audio/Images",
"tags": [],
"nodes": [
{
"id": "1656be7a-7a27-47f3-b511-3634a65a97a2",
"name": "Check User & Chat ID",
"type": "n8n-nodes-base.if",
"position": [
100,
160
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "5fe3c0d8-bd61-4943-b152-9e6315134520",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Listen for Telegram Events').item.json.body.message.from.first_name }}",
"rightValue": "={{ $json.first_name }}"
},
{
"id": "98a0ea91-0567-459c-bbce-06abc14a49ce",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Listen for Telegram Events').item.json.body.message.from.last_name }}",
"rightValue": "={{ $json.last_name }}"
},
{
"id": "18a96c1f-f2a0-4a2a-b789-606763df4423",
"operator": {
"type": "number",
"operation": "equals"
},
"leftValue": "={{ $('Listen for Telegram Events').item.json.body.message.from.id }}",
"rightValue": "={{ $json.id }}"
}
]
},
"looseTypeValidation": "="
},
"typeVersion": 2.2
},
{
"id": "73b0fedb-eb82-4464-a08f-397a3fe69480",
"name": "Error message",
"type": "n8n-nodes-base.telegram",
"position": [
320,
440
],
"parameters": {
"text": "=Unable to process your message.",
"chatId": "={{ $json.body.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "a3dc143b-cf3c-4416-bf43-0ca75cbde6c9",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-380,
-20
],
"parameters": {
"width": 929,
"height": 652,
"content": "# Receive Telegram Message with Webhook"
},
"typeVersion": 1
},
{
"id": "c80dae1e-dd20-4632-a00c-9c6290540f22",
"name": "Listen for Telegram Events",
"type": "n8n-nodes-base.webhook",
"position": [
-320,
160
],
"webhookId": "b4ed4c80-a655-4ff2-87d6-febd5280d343",
"parameters": {
"path": "your-endpoint",
"options": {
"binaryPropertyName": "data"
},
"httpMethod": "POST"
},
"typeVersion": 2
},
{
"id": "6010dacf-1ed6-413c-adf9-146397e16b09",
"name": "Set Webhook Test URL",
"type": "n8n-nodes-base.httpRequest",
"position": [
260,
-260
],
"parameters": {
"url": "=https://api.telegram.org/{{ $json.token }}/setWebhook",
"options": {},
"sendQuery": true,
"queryParameters": {
"parameters": [
{
"name": "url",
"value": "={{ $json.test_url }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "65f8d945-12bb-4ae3-bd83-3b892a36afb9",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-380,
-580
],
"parameters": {
"color": 3,
"width": 1638,
"height": 532,
"content": "# Telegram Webhook Tools\n\n## Setting your Telegram Bot WebHook the Easy Way\n"
},
"typeVersion": 1
},
{
"id": "8e3268e9-dc7c-4edd-b5e8-716de5d2ffb3",
"name": "Get Telegram Webhook Info",
"type": "n8n-nodes-base.httpRequest",
"position": [
-240,
-260
],
"parameters": {
"url": "=https://api.telegram.org/{{ $json.token }}/getWebhookInfo",
"options": {}
},
"typeVersion": 4.2
},
{
"id": "e31e176f-2ebd-4cd1-a160-2cc5f254ca6d",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
580,
-20
],
"parameters": {
"color": 4,
"width": 1113,
"height": 429,
"content": "# Process Audio"
},
"typeVersion": 1
},
{
"id": "b8b10cd9-7a41-4b21-853c-b2123918ab8d",
"name": "Image Schema",
"type": "n8n-nodes-base.set",
"position": [
660,
1060
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "17989eb0-feca-4631-b5c8-34b1d4a6c72b",
"name": "image_file_id",
"type": "string",
"value": "={{ $json.body.message.photo.last().file_id }}"
},
{
"id": "9317d7ae-dffd-4b1f-9a9c-b3cc4f1e0dd3",
"name": "caption",
"type": "string",
"value": "={{ $json.body.message.caption }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "9a7b9e4c-7a81-451a-887a-b7b3f658ae6e",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
580,
900
],
"parameters": {
"color": 6,
"width": 1289,
"height": 432,
"content": "# Process Image"
},
"typeVersion": 1
},
{
"id": "800da6c7-8d03-4932-a081-f35ce01c8dd7",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1200,
-580
],
"parameters": {
"color": 7,
"width": 800,
"height": 860,
"content": "# How to set up a Telegram Bot WebHook\n\n## WebHook Setup Process\n\n**Basic Concept**\nA WebHook allows your Telegram bot to automatically receive updates instead of manually polling the Bot API.\n\n**Setup Method**\nTo set a WebHook, make a GET request using this URL format:\n```\nhttps://api.telegram.org/bot{my_bot_token}/setWebhook?url={url_to_send_updates_to}\n```\nWhere:\n- `my_bot_token`: Your bot token from BotFather\n- `url_to_send_updates_to`: Your HTTPS endpoint that handles bot updates\n\n\n**Verification**\nTo verify the WebHook setup, use:\n```\nhttps://api.telegram.org/bot{my_bot_token}/getWebhookInfo\n```\n\nA successful response looks like:\n```json\n{\n \"ok\": true,\n \"result\": {\n \"url\": \"https://www.example.com/my-telegram-bot/\",\n \"has_custom_certificate\": false,\n \"pending_update_count\": 0,\n \"max_connections\": 40\n }\n}\n```\n\n\nThis method provides a simple and efficient way to handle Telegram bot updates automatically through webhooks rather than manual polling."
},
"typeVersion": 1
},
{
"id": "cd09daf9-ac74-4e86-9d74-875d78f466f0",
"name": "gpt-4o-mini",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1080,
260
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "jEMSvKmtYfzAkhe6",
"name": "OpenAi account"
}
},
"typeVersion": 1
},
{
"id": "4c69533c-e4e7-4667-baf8-7ca1ed36b150",
"name": "Get Audio File",
"type": "n8n-nodes-base.telegram",
"position": [
660,
100
],
"parameters": {
"fileId": "={{ $json.body.message.voice.file_id }}",
"resource": "file"
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "0b15b158-88ec-45ba-ae70-fd55a9a72ea3",
"name": "Get Image",
"type": "n8n-nodes-base.telegram",
"position": [
860,
1060
],
"parameters": {
"fileId": "={{ $json.image_file_id }}",
"resource": "file"
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "081ec871-6cac-4945-9c1b-97bb87489688",
"name": "Analyze Image",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
1460,
1060
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini",
"cachedResultName": "GPT-4O-MINI"
},
"options": {},
"resource": "image",
"inputType": "base64",
"operation": "analyze"
},
"credentials": {
"openAiApi": {
"id": "jEMSvKmtYfzAkhe6",
"name": "OpenAi account"
}
},
"typeVersion": 1.6
},
{
"id": "072c21fc-d125-4078-b151-9c2fd5a4802c",
"name": "Transcribe Recording",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
860,
100
],
"parameters": {
"options": {},
"resource": "audio",
"operation": "transcribe",
"binaryPropertyName": "=data"
},
"credentials": {
"openAiApi": {
"id": "jEMSvKmtYfzAkhe6",
"name": "OpenAi account"
}
},
"typeVersion": 1.6
},
{
"id": "b74e2181-8bf2-43a5-b4d4-d24112989b81",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
580,
440
],
"parameters": {
"color": 5,
"width": 1113,
"height": 429,
"content": "# Process Text"
},
"typeVersion": 1
},
{
"id": "8f44b159-07ff-4805-82ad-d8aeed1f9f68",
"name": "gpt-4o-mini1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1080,
720
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "jEMSvKmtYfzAkhe6",
"name": "OpenAi account"
}
},
"typeVersion": 1
},
{
"id": "666ed1b9-475e-44bf-a884-1ddf58c6c6af",
"name": "Test Webhook Status",
"type": "n8n-nodes-base.telegram",
"position": [
460,
-260
],
"parameters": {
"text": "={{ $json.description }} for Testing",
"chatId": "=1234567891",
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "2a1174a2-2eae-4cf5-ba48-a58a479956bf",
"name": "Production Webhook Status",
"type": "n8n-nodes-base.telegram",
"position": [
980,
-260
],
"parameters": {
"text": "={{ $json.description }} for Production",
"chatId": "=1234567891",
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "210b6df9-e799-409f-b78f-953bffbb37db",
"name": "Set Webhook Production URL",
"type": "n8n-nodes-base.httpRequest",
"position": [
780,
-260
],
"parameters": {
"url": "=https://api.telegram.org/{{ $json.token }}/setWebhook",
"options": {},
"sendQuery": true,
"queryParameters": {
"parameters": [
{
"name": "url",
"value": "={{ $json.production_url }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "5dc6642c-3557-47bb-b012-b353a0d10ca0",
"name": "Edit Fields",
"type": "n8n-nodes-base.set",
"position": [
860,
560
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "b37b48ba-8fef-4e6c-bbca-73e6c2e1e0a8",
"name": "text",
"type": "string",
"value": "={{ $json.body.message.text }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "cd715b79-765e-4605-84d6-963d9889c922",
"name": "Audio Task Message",
"type": "n8n-nodes-base.telegram",
"position": [
1460,
40
],
"parameters": {
"text": "=Task message: <i>{{ $json.text }}</i>",
"chatId": "={{ $('Listen for Telegram Events').item.json.body.message.chat.id }}",
"additionalFields": {
"parse_mode": "HTML",
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "9845b3e6-8c0f-4194-8442-5648147f905e",
"name": "Audio Other Message",
"type": "n8n-nodes-base.telegram",
"position": [
1460,
220
],
"parameters": {
"text": "=Other message: <i>{{ $json.text }}</i>",
"chatId": "={{ $('Listen for Telegram Events').item.json.body.message.chat.id }}",
"additionalFields": {
"parse_mode": "HTML",
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "0184b872-27a1-48dd-8e37-4fdaae7241cd",
"name": "Text Task Message",
"type": "n8n-nodes-base.telegram",
"position": [
1460,
500
],
"parameters": {
"text": "=Task message: <i>{{ $json.text }}</i>",
"chatId": "={{ $('Listen for Telegram Events').item.json.body.message.chat.id }}",
"additionalFields": {
"parse_mode": "HTML",
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "7d90fb9b-b2b5-48eb-a6f2-7f953fe6ee52",
"name": "Text Other Message",
"type": "n8n-nodes-base.telegram",
"position": [
1460,
680
],
"parameters": {
"text": "=Other message: <i>{{ $json.text }}</i>",
"chatId": "={{ $('Listen for Telegram Events').item.json.body.message.chat.id }}",
"additionalFields": {
"parse_mode": "HTML",
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "c9b9f6d2-c4c4-44b9-a929-9bc0552e8e45",
"name": "Image Message",
"type": "n8n-nodes-base.telegram",
"position": [
1660,
1060
],
"parameters": {
"text": "={{ $json.content }}",
"chatId": "={{ $('Listen for Telegram Events').item.json.body.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "bfc69b30-4bab-459d-bbe1-42e540275582",
"name": "Convert to Image File",
"type": "n8n-nodes-base.convertToFile",
"position": [
1260,
1060
],
"parameters": {
"options": {
"fileName": "={{ $json.result.file_path }}"
},
"operation": "toBinary",
"sourceProperty": "data"
},
"typeVersion": 1.1
},
{
"id": "f78d54c3-aa00-4e82-bfb1-f3131182940c",
"name": "Extract from File to Base64",
"type": "n8n-nodes-base.extractFromFile",
"position": [
1060,
1060
],
"parameters": {
"options": {},
"operation": "binaryToPropery"
},
"typeVersion": 1
},
{
"id": "735bb735-6b24-4bbd-8d3f-aec6cd383383",
"name": "Text Classifier Audio",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
1060,
100
],
"parameters": {
"options": {},
"inputText": "={{ $json.text }}",
"categories": {
"categories": [
{
"category": "task",
"description": "If the message is about about creating a task/todo"
},
{
"category": "other",
"description": "If the message is not about creating a task/todo "
}
]
}
},
"typeVersion": 1
},
{
"id": "be7f49da-f88e-4803-95ef-fb7e2ff2d2ed",
"name": "Text Classifier",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
1060,
560
],
"parameters": {
"options": {},
"inputText": "={{ $json.text }}",
"categories": {
"categories": [
{
"category": "task",
"description": "If the message is about about creating a task/todo"
},
{
"category": "other",
"description": "If the message is not about creating a task/todo "
}
]
}
},
"typeVersion": 1
},
{
"id": "33eab7d8-5b90-4533-8799-fb4ae32fc6c5",
"name": "Telegram Token & Webhooks",
"type": "n8n-nodes-base.set",
"position": [
380,
-540
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "87811892-85f5-4578-a149-3edd94d3815a",
"name": "token",
"type": "string",
"value": "bot[your-telegram-bot-token]"
},
{
"id": "d2b9ab83-44ad-4741-aac9-1feed974c015",
"name": "test_url",
"type": "string",
"value": "https://[your-url]/webhook-test/[your-endpoint]"
},
{
"id": "0c671fbf-aa2c-42ef-9e8b-398ac38358d0",
"name": "production_url",
"type": "string",
"value": "https://[your-url]/webhook/[your-endpoint]"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "65d9568e-0504-4c7d-ac05-0b7b4c52a6b2",
"name": "Get Webhook Status",
"type": "n8n-nodes-base.telegram",
"position": [
-40,
-260
],
"parameters": {
"text": "={{ JSON.stringify($json.result, null, 2) }}",
"chatId": "=1234567891",
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "pAIFhguJlkO3c7aQ",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "04669db1-3a74-4404-9b5f-9b8554b1059e",
"name": "Validation",
"type": "n8n-nodes-base.set",
"position": [
-100,
160
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "0cea6da1-652a-4c1e-94c3-30608ced90f8",
"name": "first_name",
"type": "string",
"value": "First Name"
},
{
"id": "b90280c6-3e36-49ca-9e7e-e15c42d256cc",
"name": "last_name",
"type": "string",
"value": "Last Name"
},
{
"id": "f6d86283-16ca-447e-8427-7d3d190babc0",
"name": "id",
"type": "number",
"value": 12345678999
}
]
}
},
"typeVersion": 3.4
},
{
"id": "7f9935cb-4ca6-40cf-99c5-96c5a1f4ca91",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-160,
100
],
"parameters": {
"color": 7,
"width": 420,
"height": 260,
"content": "## Validate Telegram User\n"
},
"typeVersion": 1
},
{
"id": "fa6c87eb-5f96-4e26-a1bb-60dae902186c",
"name": "Sticky Note7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-320,
-320
],
"parameters": {
"color": 7,
"width": 460,
"height": 240,
"content": "## Webhook Status"
},
"typeVersion": 1
},
{
"id": "96536ad2-e607-448e-a368-e4e8c7578b57",
"name": "Sticky Note8",
"type": "n8n-nodes-base.stickyNote",
"position": [
200,
-320
],
"parameters": {
"color": 7,
"width": 460,
"height": 240,
"content": "## Set Webhook for Testing"
},
"typeVersion": 1
},
{
"id": "a58c16d5-0c08-4ee6-a3fe-b9fdbd62eb8b",
"name": "Sticky Note9",
"type": "n8n-nodes-base.stickyNote",
"position": [
720,
-320
],
"parameters": {
"color": 7,
"width": 480,
"height": 240,
"content": "## Set Webhook for Production"
},
"typeVersion": 1
},
{
"id": "158bf4d2-aac9-4a1a-b319-1a4766cdeaca",
"name": "Message Router",
"type": "n8n-nodes-base.switch",
"position": [
320,
160
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "audio",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"operator": {
"type": "object",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.body.message.voice }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "text",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "342f0883-d959-44a2-b80d-379e39c76218",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.body.message.text }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "image",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "ded3a600-f861-413a-8892-3fc5ea935ecb",
"operator": {
"type": "array",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.body.message.photo }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "extra"
}
},
"typeVersion": 3.2
}
],
"active": true,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "91b5de12-0ada-4125-b5ce-3ffb4dc9fa9b",
"connections": {
"Get Image": {
"main": [
[
{
"node": "Extract from File to Base64",
"type": "main",
"index": 0
}
]
]
},
"Validation": {
"main": [
[
{
"node": "Check User & Chat ID",
"type": "main",
"index": 0
}
]
]
},
"Edit Fields": {
"main": [
[
{
"node": "Text Classifier",
"type": "main",
"index": 0
}
]
]
},
"gpt-4o-mini": {
"ai_languageModel": [
[
{
"node": "Text Classifier Audio",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Image Schema": {
"main": [
[
{
"node": "Get Image",
"type": "main",
"index": 0
}
]
]
},
"gpt-4o-mini1": {
"ai_languageModel": [
[
{
"node": "Text Classifier",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Analyze Image": {
"main": [
[
{
"node": "Image Message",
"type": "main",
"index": 0
}
]
]
},
"Image Message": {
"main": [
[]
]
},
"Get Audio File": {
"main": [
[
{
"node": "Transcribe Recording",
"type": "main",
"index": 0
}
]
]
},
"Message Router": {
"main": [
[
{
"node": "Get Audio File",
"type": "main",
"index": 0
}
],
[
{
"node": "Edit Fields",
"type": "main",
"index": 0
}
],
[
{
"node": "Image Schema",
"type": "main",
"index": 0
}
],
[
{
"node": "Error message",
"type": "main",
"index": 0
}
]
]
},
"Text Classifier": {
"main": [
[
{
"node": "Text Task Message",
"type": "main",
"index": 0
}
],
[
{
"node": "Text Other Message",
"type": "main",
"index": 0
}
]
]
},
"Check User & Chat ID": {
"main": [
[
{
"node": "Message Router",
"type": "main",
"index": 0
}
],
[
{
"node": "Error message",
"type": "main",
"index": 0
}
]
]
},
"Set Webhook Test URL": {
"main": [
[
{
"node": "Test Webhook Status",
"type": "main",
"index": 0
}
]
]
},
"Transcribe Recording": {
"main": [
[
{
"node": "Text Classifier Audio",
"type": "main",
"index": 0
}
]
]
},
"Convert to Image File": {
"main": [
[
{
"node": "Analyze Image",
"type": "main",
"index": 0
}
]
]
},
"Text Classifier Audio": {
"main": [
[
{
"node": "Audio Task Message",
"type": "main",
"index": 0
}
],
[
{
"node": "Audio Other Message",
"type": "main",
"index": 0
}
]
]
},
"Get Telegram Webhook Info": {
"main": [
[
{
"node": "Get Webhook Status",
"type": "main",
"index": 0
}
]
]
},
"Telegram Token & Webhooks": {
"main": [
[
{
"node": "Set Webhook Production URL",
"type": "main",
"index": 0
},
{
"node": "Set Webhook Test URL",
"type": "main",
"index": 0
},
{
"node": "Get Telegram Webhook Info",
"type": "main",
"index": 0
}
]
]
},
"Listen for Telegram Events": {
"main": [
[
{
"node": "Validation",
"type": "main",
"index": 0
}
]
]
},
"Set Webhook Production URL": {
"main": [
[
{
"node": "Production Webhook Status",
"type": "main",
"index": 0
}
]
]
},
"Extract from File to Base64": {
"main": [
[
{
"node": "Convert to Image File",
"type": "main",
"index": 0
}
]
]
}
}
}Workflow n8n Telegram, messagerie, support client : pour qui est ce workflow ?
Ce workflow s'adresse aux entreprises de toutes tailles qui utilisent Telegram pour la communication avec leurs clients. Il est particulièrement adapté aux équipes de support client, aux entreprises de e-commerce et aux organisations souhaitant automatiser leurs interactions sur cette plateforme. Un niveau technique intermédiaire est recommandé pour la mise en place.
Workflow n8n Telegram, messagerie, support client : problème résolu
Ce workflow résout le problème de la gestion manuelle des messages sur Telegram, qui peut être chronophage et source d'erreurs. En automatisant le traitement des messages entrants, il élimine les délais de réponse et réduit le risque de perte d'informations importantes. Les utilisateurs bénéficient d'une communication plus fluide et réactive, ce qui améliore l'expérience client et optimise les opérations internes.
Workflow n8n Telegram, messagerie, support client : étapes du workflow
Étape 1 : Le workflow commence par l'écoute des événements Telegram via un Webhook.
- Étape 1 : Il vérifie l'identité de l'utilisateur et du chat avec le nœud 'Check User & Chat ID'.
- Étape 2 : Selon le type de message reçu, le workflow redirige vers les nœuds appropriés pour traiter les fichiers audio, images ou textes.
- Étape 3 : Les fichiers audio sont récupérés et transcrits, tandis que les images sont analysées et converties.
- Étape 4 : Des messages de réponse sont envoyés via Telegram pour informer l'utilisateur des résultats.
Workflow n8n Telegram, messagerie, support client : guide de personnalisation
Pour personnaliser ce workflow, vous pouvez modifier l'URL du Webhook pour l'adapter à votre environnement. Il est également possible d'ajuster les paramètres des nœuds Telegram pour cibler des utilisateurs spécifiques ou des groupes. Pour intégrer d'autres outils, vous pouvez ajouter des nœuds supplémentaires pour traiter les données avant ou après leur envoi sur Telegram. Assurez-vous de sécuriser votre flux en utilisant des tokens d'authentification appropriés et en surveillant les logs pour détecter d'éventuelles erreurs.