Workflow n8n
Automatisation HubSpot avec n8n : intégration OpenAI en temps réel
- Ce workflow n8n a pour objectif d'intégrer OpenAI avec HubSpot, permettant ainsi une interaction fluide et automatisée entre les deux plateformes. Dans un contexte où les entreprises cherchent à optimiser leur communication client, ce workflow répond à des cas d'usage concrets tels que la génération de réponses automatiques aux messages HubSpot, l'analyse des interactions clients, et l'amélioration de l'expérience utilisateur. En utilisant des requêtes HTTP pour interroger OpenAI, ce workflow permet de créer des threads de conversation et de gérer les messages entrants et sortants de manière efficace.
- Le déroulé du workflow commence par un déclencheur HTTP qui récupère les messages de HubSpot via le noeud 'getHubspotMessage'. Ensuite, une série de requêtes HTTP sont effectuées pour interagir avec l'API d'OpenAI, notamment pour créer des threads et exécuter des requêtes d'analyse. Des conditions sont mises en place pour déterminer si les messages doivent être traités ou non, et des pauses sont intégrées pour gérer le timing des réponses. Les résultats sont ensuite soumis à HubSpot pour une réponse rapide et pertinente.
- Les bénéfices business de ce workflow sont significatifs : il réduit le temps de réponse aux clients, améliore la satisfaction client grâce à des interactions personnalisées et permet une gestion plus efficace des données clients. En intégrant OpenAI avec HubSpot via n8n, les entreprises peuvent automatiser leurs processus tout en offrant une expérience client de qualité.
Tags clés :automatisationOpenAIHubSpotn8nintégration
Catégorie: Webhook · Tags: automatisation, OpenAI, HubSpot, n8n, intégration❤ 0
Workflow n8n OpenAI, HubSpot : vue d'ensemble
Schéma des nœuds et connexions de ce workflow n8n, généré à partir du JSON n8n.
Workflow n8n OpenAI, HubSpot : détail des nœuds
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{
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"content": "Search for Thread ID in a database. \n\nThis database is maintaing references between messaging service thread id and OpenI Thread ID. "
},
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{
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"content": "Run required actions based on Assistant answer and respond to Assistant with the function answer. \n\nEach route is a function that you need to define inside your assistant configuration.\n"
},
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{
"id": "706fb261-724e-4c22-8def-24a320d213a2",
"name": "OpenAI",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
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"parameters": {
"text": "={{ $('getHubspotMessage').item.json[\"text\"] }}",
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"options": {
"baseURL": "https://api.openai.com/v1/threads/{{ $('Airtable').item.json[\"OpenAI Thread ID\"] }}/messages"
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}
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],
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],
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},
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},
"createThread": {
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},
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},
"Select Function": {
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],
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]
},
"Get Last Message": {
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}
]
]
},
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]
},
"OpenAi Create Thread": {
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}
]
]
},
"Completed, Action or Inprogress": {
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],
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],
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],
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]
]
}
}
}Workflow n8n OpenAI, HubSpot : pour qui est ce workflow ?
Ce workflow s'adresse principalement aux entreprises de taille moyenne à grande qui utilisent HubSpot pour la gestion de la relation client et qui souhaitent intégrer des solutions d'intelligence artificielle pour améliorer leur communication. Les équipes marketing et support client, ainsi que les développeurs techniques, trouveront ce workflow particulièrement utile pour automatiser les échanges avec les clients.
Workflow n8n OpenAI, HubSpot : problème résolu
Ce workflow résout le problème de la lenteur des réponses aux demandes clients sur HubSpot, en automatisant la génération de réponses grâce à OpenAI. Il élimine les frustrations liées aux délais de traitement des messages et réduit le risque d'erreurs humaines dans les réponses. Après mise en place, les utilisateurs bénéficient d'une communication plus rapide et personnalisée, ce qui augmente la satisfaction et la fidélité des clients.
Workflow n8n OpenAI, HubSpot : étapes du workflow
Étape 1 : Le workflow est déclenché par un message entrant sur HubSpot via le noeud 'getHubspotMessage'.
- Étape 1 : Une requête est envoyée à OpenAI pour créer un thread de conversation avec le noeud 'OpenAi Create Thread'.
- Étape 2 : Le message est analysé et une réponse est générée grâce au noeud 'OpenAI Run'.
- Étape 3 : Les résultats sont récupérés et traités pour déterminer l'action à entreprendre avec le noeud 'Completed, Action or Inprogress'.
- Étape 4 : Les réponses sont ensuite soumises à HubSpot pour une interaction fluide avec le client.
Workflow n8n OpenAI, HubSpot : guide de personnalisation
Pour personnaliser ce workflow, vous pouvez modifier l'URL des requêtes HTTP pour correspondre à votre configuration HubSpot et OpenAI. Assurez-vous d'ajuster les paramètres d'authentification pour chaque noeud HTTP afin de garantir une connexion sécurisée. Vous pouvez également adapter les conditions dans les noeuds 'IF' pour répondre à des critères spécifiques de votre entreprise. Enfin, n'hésitez pas à ajouter des noeuds supplémentaires pour intégrer d'autres services ou outils selon vos besoins.